Privacy Policy

Timeline Properties LLC (“we,” “our,” or “us”) is committed to protecting your personal privacy. This Privacy Policy describes the information we collect from rental applicants, tenants, prospective tenants, and website visitors (via https://timeline-properties.com), and how we use, maintain, and safeguard that information, including our SMS text messaging program.

1. Information We Collect

When you visit our website, submit a rental application, contact our office, or use our tenant portal, we may collect the following categories of information:

• Contact Information: Full legal name, mobile phone number, secondary phone number, email address, and physical mailing address.
• Rental Application Information: Date of birth, Social Security Number (last 4 digits online, full SSN for background/credit verification), current and previous residence history, landlord references, and employment/income details.
• Tenancy & Maintenance Records: Lease agreements, signature records, rent payment history, maintenance requests, and communication logs.
• Consent & Verification Records: Timestamps, IP addresses, electronic signatures, and opt-in/opt-out status for background checks, credit checks, and SMS messaging.

2. How We Use Your Information

We use collected information solely for legitimate rental property management and housing administration purposes, including:

• Processing and evaluating rental applications and verifying tenant eligibility.
• Preparing, executing, and managing residential lease agreements.
• Sending transactional notifications regarding application status, lease signing requests, move-in instructions, rent reminders, and property maintenance updates.
• Responding directly to inquiries and providing one-on-one tenant customer support.
• Complying with applicable Georgia real estate, housing, and legal recordkeeping requirements.

4. SMS Text Messaging Program & Opt-Out

When you affirmatively opt in to our SMS program via our rental application, our website opt-in form, or in person:

• Message Frequency: Message frequency varies based on application activity, lease milestones, and property maintenance needs.
• Rates: Message and data rates may apply depending on your mobile carrier and wireless plan.
• How to Opt Out: You may cancel the SMS service at any time. Simply reply STOP to any text message received from us. You will receive a one-time confirmation text confirming you have been unsubscribed, and no further automated text messages will be sent unless you re-subscribe.
• Customer Support: For assistance, reply HELP to any text message, visit our SMS Policy page, or contact us directly at info@timeline-properties.com or (912) 537-3873.

5. Data Security & Storage

We implement strict physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, loss, alteration, or misuse. Application data and electronic signatures are transmitted over encrypted TLS connections and stored in access-controlled databases.

6. Contact Us

If you have questions about this Privacy Policy, our SMS disclosures, or our data handling practices, please contact our office: